Subject: Fwd: Request for confirmation of sanitary compliance – SoluCalc CO₂ Water Softener
From: <[email-masked]>
To: <[email-masked]>
Date: Mon, 10 Nov 2025 14:14:55 +0200

Tähelepanu! Tegemist on väljastpoolt asutust saabunud kirjaga. Tundmatu 
saatja korral palume linke ja faile mitte avada.

 Dear Terviseamet Team,

We would like to follow up on our email, sent on the 20th October.

We are very much looking forward to your feedback.

Thank you in advance for the support.

Best regards,
Arckipel Team

Authorized importer of SoluCalc® - Estonia
arckipel OÜ
Tallinn, Estonia

Anfang der weitergeleiteten Nachricht:

Von: Arckipel com <[email-masked]>

Betreff: Request for confirmation of sanitary compliance – SoluCalc CO₂ 
Water Softener

Datum: 20. Oktober 2025 um 16:35:37 OESZ

An: [email-masked]

Dear Terviseamet team,

We are preparing to distribute and install a drinking water treatment device 
in Estonia: the SoluCalc®, a CO₂-based water softener manufactured in 
Belgium by Hydro-Bio SPRL. We act as the official importer for the Estonian 
market.

To ensure full legal and sanitary compliance, we kindly ask for your 
feedback regarding whether this product can be placed on the market and 
installed in Estonia under current regulations.

SoluCalc has been sold in France, Belgium, Netherlands, Switzerland, and 
Spain since 2008, with over 40,000 units installed in households, hospitals 
(Besançon University Hospital) and large commercial sites such as IKEA.
It holds a verified average rating of 4.8/5 on Google Reviews, and its 
effectiveness has been highlighted by independent testing from Test-Achat, 
Belgium’s leading consumer protection organization. No health or regulatory 
issues have been reported in over 15 years of operation.

We already have the following documentation:

- ✅ EU Declaration of Conformity (CE) covering Machinery Directive 
2006/42/EC, Low Voltage Directive, EMC, and Pressure Equipment Directive
- ✅ Drinking water contact certificates: ACS (France), KTW/DVGW (Germany), 
WRAS (UK), Hydrocheck (Belgium)
- ✅ Laboratory performance report (CSTC / BBRI – EVACODE protocol): 70% 
reduction in limescale
- ✅ Installation and user instructions available in Estonian

The System uses food-grade CO₂ and is installed after the main water meter.

We kindly ask:
1. Are these documents sufficient to comply with Estonian sanitary rules for 
household/commercial use?

2. If any additional local approval is required, could you please inform us:
   – To whom the request should be addressed
   – Whether you can estimate (even roughly) the expected processing time
   – Whether any fees or inspections apply for this type of request

We would be grateful for your guidance and will promptly provide any 
additional documentation if needed.

Kind regards,

Ceylan Redotté
Authorized importer of SoluCalc® – Estonia

arckipel OÜ
Tallinn, Estonia
[email-masked] <mailto:[email-masked]>  or [email-masked] 
<mailto:[email-masked]>

Information links :

www.solucalc.ee <http://www.solucalc.ee/>
www.solucalc.com <http://www.solucalc.com/>