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boundary="----=_NextPart_001_0132_01DCD71E.928D3270" ------=_NextPart_001_0132_01DCD71E.928D3270 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: 8bit Tähelepanu! Tegemist on välisvõrgust saabunud kirjaga. Tundmatu saatja korral palume linke ja faile mitte avada. Tere Sooviksin täpsustada teemat, mis on seotud klientide e-posti aadresside hoidmisega opt-out nimekirjas ehk listis, kuhu nad saavad oma kontakti ise lisada, kui saavad meilt tagasisideküsimustiku. Ehk siis neil on võimalus ise avaldada soovi, et edaspidi ei saadetaks nende määratud e-posti aadressile tagasisideküsimustikke. Kas selles listis on õigus hoida kontakte määramata tähtajaga, pikaajaliselt ja ei ole kohustust andmeid sealt kustutada, kui seda listi kasutatakse ainult selleks, et tagasisidesüsteemist ei läheks määratud kontaktile enam ühtegi küsimustikku? Või peaks sellest listist kustutama andmeid sarnaselt muude andmete kustutamisele? Siis aga saadaks me kliendile uuesti küsimustiku ja tekib küsimus, kas me sel juhul justkui veame klienti alt, kuna ei arvesta tema mingil hetkel esitatud sooviga, et ta ei soovi meilt edaspidi ühtki küsimustikku saada. Olen teemat ise natuke uurinud ja jõudnud sellise järelduseni, millele sooviks kinnitust, kas olen enda jaoks asjaolusid õigesti tõlgendanud ning kas hoiame opt-out nimekirja kooskõlas IKÜM-iga: Kui isik on avaldanud soovi mitte saada edaspidi meilt küsimustikke ja e-posti aadress on tema palvel jõudnud opt-out nimekirja ehk listi, millele enam küsimustikke ei saadeta, siis sellest listist ei ole kohustust andmeid kustutada. IKÜMi artikkel 21 kohustab vastutavat töötlejat austama isiku vastuväidet ja tagama, et temaga ei kontakteeruta edaspidi. Opt‑out nimekirja lisamine on tehniline meede, mille ainus eesmärk on selle soovi järjepidev täitmine ning vältida isiku kogemata uuesti kaasamist küsitlustesse. Kuigi IKÜMi artikkel 17 sätestab õiguse andmete kustutamisele, ei ole see minu arvates absoluutne. Artikli 17 lõike 3 kohaselt ei kohaldu kustutamiskohustus juhul, kui põhimõtteliselt on andmete säilitamine vajalik isiku õiguste ja vabaduste kaitseks. Kui ma õigesti aru saan, siis opt‑out nimekirjas minimaalse andmestiku säilitamine on vajalik just selleks, et vältida artikli 21 rikkumist. Kas võiks järeldada, et selline praktika on kooskõlas ka IKÜMi artiklis 5 sätestatud põhimõtetega, kuna: * andmeid kasutatakse ainult vastuväite täitmiseks, * säilitatakse üksnes minimaalne vajalik teave, * andmeid ei kasutata muul eesmärgil. Seega kas võiks öelda, et opt‑out nimekirjas andmete hoidmine on IKÜM‑iga kooskõlas, kui neid kasutatakse üksnes selleks, et täita isiku soovi mitte saada edaspidi tagasisideküsimustikke. Või millised on teie soovitused opt-out nimekirja haldamisel? Heade soovidega Martina Rihkrand teenuste ja kliendikogemuse arendusjuht Organisatsiooni arendamise osakond Strateegilise planeerimise teenistus Transpordiamet www.transpordiamet.ee ------=_NextPart_001_0132_01DCD71E.928D3270 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable

T=C3=A4helepanu! Tegemist on v=C3=A4lisv=C3=B5rgust saabunud kirjaga.
Tundmatu saatja korral palume linke ja faile mitte = avada.

Tere

 

Sooviksin t=C3=A4psustada teemat, mis on seotud = klientide e-posti aadresside hoidmisega opt-out nimekirjas ehk listis, kuhu nad saavad oma kontakti ise = lisada, kui saavad meilt tagasisidek=C3=BCsimustiku.

Ehk siis neil on v=C3=B5imalus ise avaldada = soovi, et edaspidi ei saadetaks nende m=C3=A4=C3=A4ratud e-posti = aadressile tagasisidek=C3=BCsimustikke.

 

Kas selles listis on =C3=B5igus hoida kontakte = m=C3=A4=C3=A4ramata t=C3=A4htajaga, pikaajaliselt ja ei ole kohustust = andmeid sealt kustutada, kui seda listi kasutatakse ainult selleks, et = tagasisides=C3=BCsteemist ei l=C3=A4heks m=C3=A4=C3=A4ratud kontaktile = enam =C3=BChtegi k=C3=BCsimustikku? V=C3=B5i peaks sellest listist kustutama andmeid sarnaselt muude = andmete kustutamisele? Siis aga saadaks me kliendile uuesti = k=C3=BCsimustiku ja tekib k=C3=BCsimus, kas me sel juhul justkui veame = klienti alt, kuna ei arvesta tema mingil hetkel esitatud sooviga, et ta = ei soovi meilt edaspidi =C3=BChtki k=C3=BCsimustikku saada.

 

Olen teemat ise natuke uurinud ja j=C3=B5udnud = sellise j=C3=A4relduseni, millele sooviks kinnitust, kas olen enda jaoks = asjaolusid =C3=B5igesti t=C3=B5lgendanud ning kas hoiame opt-out nimekirja koosk=C3=B5las IK=C3=9CM-iga:


Kui isik on avaldanud soovi mitte saada edaspidi meilt k=C3=BCsimustikke = ja e-posti aadress on tema palvel j=C3=B5udnud opt-out nimekirja ehk listi, millele enam k=C3=BCsimustikke ei = saadeta, siis sellest listist ei ole kohustust andmeid = kustutada.

IK=C3=9CMi artikkel 21 kohustab vastutavat = t=C3=B6=C3=B6tlejat austama isiku vastuv=C3=A4idet ja tagama, et temaga = ei kontakteeruta edaspidi. Opt=E2=80=91out nimekirja lisamine on = tehniline meede, mille ainus eesm=C3=A4rk on selle soovi j=C3=A4rjepidev = t=C3=A4itmine ning v=C3=A4ltida isiku kogemata uuesti kaasamist = k=C3=BCsitlustesse.

Kuigi IK=C3=9CMi artikkel 17 s=C3=A4testab = =C3=B5iguse andmete kustutamisele, ei ole see minu arvates absoluutne. = Artikli 17 l=C3=B5ike 3 kohaselt ei kohaldu kustutamiskohustus juhul, = kui p=C3=B5him=C3=B5tteliselt on andmete s=C3=A4ilitamine vajalik isiku = =C3=B5iguste ja vabaduste kaitseks. Kui ma =C3=B5igesti aru saan, siis opt=E2=80=91out nimekirjas minimaalse = andmestiku s=C3=A4ilitamine on vajalik just selleks, et v=C3=A4ltida = artikli 21 rikkumist.

Kas v=C3=B5iks j=C3=A4reldada, et selline = praktika on koosk=C3=B5las ka IK=C3=9CMi artiklis 5 s=C3=A4testatud = p=C3=B5him=C3=B5tetega, kuna:

  • andmeid kasutatakse ainult vastuv=C3=A4ite = t=C3=A4itmiseks,
  • s=C3=A4ilitatakse = =C3=BCksnes minimaalne vajalik teave,
  • andmeid ei kasutata muul eesm=C3=A4rgil.

Seega kas v=C3=B5iks =C3=B6elda, et = opt=E2=80=91out nimekirjas andmete hoidmine on = IK=C3=9CM=E2=80=91iga koosk=C3=B5las, kui neid = kasutatakse =C3=BCksnes selleks, et t=C3=A4ita isiku soovi mitte saada edaspidi = tagasisidek=C3=BCsimustikke.

 

V=C3=B5i millised on teie soovitused = opt-out nimekirja haldamisel?

 

 

 

Heade = soovidega


Martina Rihkrand
teenuste = ja kliendikogemuse arendusjuht

Organisatsiooni = arendamise osakond

Strateegilise = planeerimise teenistus

Transpordiamet
www.transpo= rdiamet.ee

=

 

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