Subject: Exchange Event: Self-reliance through Digitalization in Asylum Reception
From: "Heijden, Marcel van der" <[email-masked]>
To: "[email-masked]"
Date: Fri, 28 Feb 2025 16:38:09 +0200

Tähelepanu! Tegemist on välisvõrgust saabunud kirjaga.
Tundmatu saatja korral palume linke ja faile mitte avada.
Tähelepanu! Tegemist on välisvõrgust saabunud kirjaga.
Tundmatu saatja korral palume linke ja faile mitte avada.	Dear
Madam, Sir,
 
Let me first introduce myself. My name is Marcel van der Heijden. I am
responsible for international knowledge sharing in the Dutch Central
Agency for the Reception of Asylum Seekers (COA).
 
We are planning to organize an international exchange event in The
Netherlands in Mid-May 2025 on the following theme: 
 
Self-reliance through Digitalization in Asylum Reception: How to enable
residents of asylum reception centres to increase their self-reliance and
active involvement through digitalization of accommodation and guidance
processes.
 
Please find attached the concept note.
 
COA has developed a digitalization roadmap, which includes more
participation and self-reliance of the residents of COA’s reception
centres. In short, COA’s ambition with regards to the residents of its
reception centres is to promote the resident’s self-reliance and
involvement in his/her own asylum process, and to facilitate that the
resident has influence on how his/her process runs. This should take place
in a digital environment which is user-friendly, accessible and available
in different languages. Examples of this self-reliance, active involvement
and influence, as mentioned in the digitalization road map: 24/7 access to
relevant information (my file, my wallet, links), 24/7 digital support
(advice on health care, incident reports), guidance in a digital
environment, identification and location selection in a digital manner, so
that the asylum seeker can indicate preferences for a next location
him/herself and arrange the registration for it digitally. If the resident
still needs help, he/she can go to a physical location at specific times
to ask for help. 
 
We have not yet reached the stage of realizing these steps, except for a
personalized digital environment (MyCOA) and some other small steps. COA
is therefore keen to learn from initiatives and experiences in other
countries and other sectors, as well as from research from knowledge
institutes. It wants to exchange ideas on how to effectively enable
residents of asylum reception centres to increase their self-reliance,
involvement, and influence through digitalization of processes targeting
accommodation and guidance.
 
Do you have best practices or inspiring examples from Estonia that you
could share? We would be interested to explore this with you.
 
Alternatively, could you refer me to other experts in your country?
 
Thanks in advance. Best regards,
 
Marcel van der Heijden

Marcel van der Heijden	Central Agency for the Reception of Asylum Seekers
(COA)
Project Manager International Knowledge Platform	 	Mobile:
&#43;31 (0)6 2965 5092	Website:	www.coa.nl | ikp-asylum.nl
Visiting address:	Rijnstraat 8, 2515 XP The Hague, The Netherlands
Postal address:	P.O.B. 30203, 2500 GE, The Hague, The Netherlands
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<https://www.linkedin.com/company/coanl>
<https://www.instagram.com/coa_nederland/>  	

 
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